Privacy Policy

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Welcome to Measurely! We understand the importance of safeguarding your personal information and we want you to feel confident about how we handle it. Below, we’ve outlined our commitment to your privacy and the security measures we’ve implemented to protect your data. This Privacy Policy applies to all personal information collected by Measurely Pty Ltd via the website located at https://measurely.com.au.

Privacy Principles

  1. Measurely adheres to the Australian Privacy Act 1988 and Australian Privacy Principles governing the collection, use, and disclosure of personal information, organisational governance, integrity, correction of personal information, and individuals’ rights to access their data.
  2. The Privacy Act 1988 (Cth) currently defines “personal information” as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
    • whether the information or opinion is true or not; and
    • whether the information or opinion is recorded in a material form or not.
    • If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.
  3. Privacy considerations are integrated into all phases of our software development lifecycle, ensuring a comprehensive approach to your data’s privacy and adopting proactive measures to identify and mitigate privacy risks.
  4. Robust access controls are implemented to ensure only authorised individuals have access to sensitive healthcare data, with role-based access established.
  5. Sensitive data is encrypted using industry-standard algorithms, both in transit and at rest, preventing unauthorised access.
  6. Where applicable, data is anonymised or pseudonymised, protecting individual identities while allowing valuable analysis.
  7. Security measures are integrated into our software architecture, including regular security assessments, penetration testing, and code reviews.
  8. Continuous monitoring and auditing of privacy controls are conducted to ensure ongoing compliance with privacy regulations.
  9. All employees involved in software development undergo regular training on privacy laws, regulations, and the importance of such.
  10. Measurely has an extensive range of security measures in place to protect personal information from unauthorised access, use, or loss. Our servers are maintained in a controlled and secured environment and access is restricted to only those who need it in order to provide the service.

Collection of information

  1. We limit data collection to what is strictly necessary for the intended purpose, avoiding unnecessary information gathering. The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include: login credentials, email address, payment details, name, address, phone number, psychological/psychometric assessment results, including raw score, provisional diagnoses, risk status, treatment outcomes, patient demographic information.. We collect this personal information from you whenever you input such information into the website.
  2. You may request to be anonymous or to use a pseudonym unless it is impracticable for us to work with you, or if it is required, or authorised by law to deal with identified individuals. For most of our functions and activities, we will generally need user’s name and contact information and enough information about the matter to help you use the service effectively. If you choose not to provide your personal data, some functions and features on our websites and software may not be available and we may not be able to provide you with all our services.
  3. Our users also enter personal data about their patients. This data can include sensitive information such as health records, and may include, but is not limited to: name, email address, telephone numbers, personal preferences, condition, treatment details and psychometric scores. This data may also relate to minors and other vulnerable individuals who may be patients of Measurely customers. You may use the patient’s real identifying information or pseudonym. We encourage users to use de-identified names or codes when imputing patient data. We will not use patient’s identifiable data for any purpose not intrinsic to Measurely’s functionality.
  4. We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies. If you prefer not to receive cookies, you may be able to change the settings of your internet browser to reject cookies however, doing so may restrict you from using some of our services.
  5. Measurely may also track and correlate website traffic information with data about individual users. This data helps us to determine how much our customers use parts of the website or links in emails or forms, allowing us to enhance it to fit the needs of as many of our customers as possible.

Use and disclosure of information

  1. All information we collect directly or indirectly about users or their patients is strictly confidential. We do not make available customer lists or any other identifiable information contained in customer accounts (including patient details) to third parties other than in the circumstances set out in this policy, unless we have express consent to do so.
  2. The purpose for which we collect personal information is to provide you with the best service experience possible on the website, including to:
    • Administer your account,
    • Properly supply the products and/or services you have requested;
    • Monitor and improve our internal operations and internal benchmarking;
    • Bill you properly.
  3. We will not use your personal information for any other purpose, nor will we disclose it, unless one of the following applies:
    • you have consented;
    • you would reasonably expect, or you have been told, that information of that kind is usually passed to those individuals, bodies or agencies;
    • it is required or authorised by law;
    • it will prevent or lessen a serious and imminent threat to somebody’s life or health;
    • it is reasonably necessary for the enforcement of the criminal law or of a law imposing a pecuniary penalty.
  4. We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
  5. By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature by opting out.
  6. Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.
  7. We may collaborate with university researchers and may disclose non-personal and de-identified aggregate information to researchers who may retain that de-identified information for use in research.

Storage and Security

  1. We take seriously the precautions to protect our customers’ personal information and the information of their patients. When your personal information is collected by us via our Website and the Measurely platform, your information is protected both online and off-line.
  2. Any personal information provided to us via our registration form or entered on the Measurely platform (such as credit card number or personal details) is encrypted and protected with reputable encryption software. While on a secure page, the lock icon on the bottom of Web Browsers such as Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’.
  3. Once the information is in our system, it is accessible to authorised Measurely personnel only. We strictly enforce our privacy policies with our employees and only employees who require the information to perform a specific job are granted access to personal information.
  4. Further, we periodically educate our personnel as to their obligations with regard to customers’ personal information and require our personnel to use passwords when accessing our systems.

Access and correction

Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.

GDPR

In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. The fact that you may be located in Europe does not, however, on its own entitle you to protection under the GDPR. Our website does not specifically target customers located in the European Union and we do not monitor the behaviour of individuals in the European Union, and accordingly the GDPR does not apply. Where this does apply, there may be additional rights and remedies available to you under the GDPR if your personal information is handled in a manner inconsistent with that law.

Complaint procedure

If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. We may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).

How to contact us about privacy

If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through: [support@measurely.com.au]